3 out of 53 of 5Verified customerSupport and communication
Overall it felt like a mixed bag of clear and unclear explanations
You provided timely assistance when I encountered issues, which I really appreciated. However, at times, the explanations felt incomplete or a bit too technical for someone new to remote workflow software. It was often unclear how some features would improve my daily tasks until I tried them repeatedly. I understand that the database and dialer tools have many functions, but better step-by-step guidance would have been helpful. The telephonic support staff were patient, though I sometimes had to ask for clarifications multiple times to fully grasp the solutions suggested. In essence, the support you offer is valuable but the communication could be made clearer and more user-friendly for a smoother overall experience.