overall it felt like a long haul with some good bits
The sales and pre-purchase process was quite a mixed bag for me. On one hand, the basics were explained properly and the onboarding instructions were clear at times. On the other hand, I found myself going over the same information multiple times, and that became a little frustrating. There was also quite a bit of waiting involved, especially during calls to the support team where sometimes I had to wait for long before getting through. That said, when the support did come, they did provide helpful answers to my queries about the database and the dialer’s functionality. Payment and invoicing made sense, but overall the whole experience felt slower and more drawn out than I expected it to be. In short, it felt like a long haul that had its good bits but also some unnecessarily repetitive or slow moments.