Overall it felt like a frustrating loop
The entire billing and payment journey left me feeling stuck in a frustrating cycle. At one point, I had to explain the same payment query multiple times to different support agents over the phone, without any clear resolution in sight. The waiting times on the calls were long enough to test patience, and not all the information was consistent. Although I can acknowledge the system generated invoices correctly and payments were acknowledged, the process around clarifying billing details was unclear. It felt as though the billing FAQ and documentation didn’t quite cover my concerns, leading to repetitive phone sessions without progress. Moreover, the lack of automatic updates regarding payment status meant I was often in the dark until contacting support again. On the whole, the experience was disappointing and mentally draining because of the waiting and repetition involved. Without more streamlined communication and faster problem-solving, I would hesitate to say this was a smooth process for me.