Overall, it felt a bit underwhelming
The training and onboarding were okay but mostly I ended up feeling like I would require assistance again for future updates or new features. The initial sessions were not too difficult, and the materials were clear to some extent. However, I still found that certain aspects of the software and database setup were not fully intuitive, which might cause delays next time I attempt to adjust anything significant. Telephonic support was responsive, and I appreciate the efforts there, although it seems reactive more than proactive. I acknowledge that the automatic updates did work well in the background and didn’t disrupt my work, which was helpful. The sign-up and payment process were straightforward enough, but I think the onboarding flow could benefit from more guided steps. Overall, the experience was somewhat average. I would say I am somewhat likely to seek help again rather than feeling confident of managing entirely on my own, which is fair but not ideal. So, it felt a bit underwhelming overall, given the training focus made me expect smoother independence.