overall it felt a bit out of sync with me
I have to say, interacting with WFHI support was a bit of a mixed bag when it comes to how their hours matched up with mine. I’m usually working hours that don’t line up perfectly with standard business times, and so when I needed assistance, sometimes the timing was off. I mean, the reps were polite when they did answer, and on one or two occasions they helped me understand the dialer features which was pretty useful. But overall I was left wondering if they really get the work-from-home timing challenges that come with my kind of routine. The training materials were fairly detailed but I felt like if I wanted live help again in my time zone, it might be tricky to get. Signing up and invoicing felt straight-forward enough so that’s a plus. But for ongoing support especially, it just didn’t quite fit well with my actual work patterns. It makes me think if this software is more geared towards regular hours users, which is a little disappointing because the tool itself otherwise seems promising. Maybe they will improve availability to suit more varied timings, then it could be better.