Overall it feels like I'll need help again, but it's worth it
I have been going through the training and onboarding and honestly, I expect to call support again when I hit my next challenge. The setup was fairly clear but still left a few questions hanging, which is normal I guess with this kind of software. The dialing tools and database features took some getting used to, and even though the training was detailed, I found myself needing extra help just to be confident. The automatic updates sometimes changed interface elements which threw me off a bit, so I might need guidance again for those too. That said, the team was reachable and polite over the phone which makes a difference. It's like whenever you try something new, you get the hang of it slower if you’re on your own, and here that’s exactly what happened. I’d tell a friend that it’s not perfect but definitely manageable, and that your support is reliable enough to fall back on when needed. So yes, I think I will reach out again, but I’m okay with that because they seem ready to help.