Overall hoya disappointment, support difficult mila
Boss, main itna struggle kar raha tha ki mujhe wo exact feature mile jiske liye maine call kiya tha, lekin tum logon ne shayad mere issue ko samjhna hi nahi. Pehli baat toh yeh ki support staff se baat karne mein itna time waste hua ki mera patience tlane laga tha. Jab maine unko problem bataya, toh basic answers milte rahe jo mujhe koi help nahi kar paaye un solutions ke sath jo mere kaam aayein. Wo database feature ko samajhna bhi complicated tha, aur jab main follow-up support ke liye bola, toh lagta tha ki tum log ke paas koi system nahi hai meri request track karne ka. Invoice aur payment ke baare mein baat karna bhi aisa tha jaise main kisi aur language bol raha hoon. Khair, ek achi baat yeh hai ki automatic updates regular aate rahe, jo thoda help karta tha overall experience better karne mein, par support ka slow aur confusing reaction mujhe hi pareshaan kar diya.