Overall handled well, though getting to solution took some effort
I encountered a problem while using the WFHI sales pre-purchase services, and it was interesting to see how it was managed. Initially, the issue caused some confusion because the software responded unpredictably, so contacting support took quite a few attempts and explanations. On the positive side, the team was quite patient and thorough with their responses once they understood the problem. There were some delays in receiving invoice details and clarifications around the training sessions, which added extra steps to the process. Despite that, I found that the communication was professional and useful, and eventually I was able to make sense of the sequence and get proper access to the software features I needed. It required effort and several calls, but the end result was satisfactory enough. I appreciate that the updates seemed to include fixes for bugs that were affecting the caller tools too. So while the journey was a bit bumpy and demanded persistence, the overall handling was fair and I am okay with how things closed out in the end.