Overall good, they responded quickly that one time I called
I found the training and onboarding process quite helpful, especially at the moment when I got stuck trying to understand how to sync the database with the dialer. I decided to call the support line after a quick search didn’t clarify my doubts. The person on the phone was polite and managed to guide me through solving the issue, which felt reassuring. Beyond that, I didn’t need much assistance, so I can’t really speak for the regular responsiveness. The training materials themselves were generally well-organized and made sense of the software layout, though some parts remained a bit vague to me. The payment and invoicing went smoothly at sign-up, so no headaches there. If I had to summarize how I’d tell a friend, I’d say the software is quite usable and the people on the other end of the support line do care, even if I didn’t call them often. They certainly helped me stay on track that one time, which made a positive difference to how confidently I could use the rest of the system.