4 out of 54 of 5Unverified experienceSupport and communication
Overall good support, but some confidence was missing
While the support team was responsive and generally helpful during my first few weeks, I felt something was lacking when it came to building my confidence with the software. The onboarding and training materials covered most basics, yet there were moments I wished for clearer explanations, especially around integrating the database with the calling tools. I didn’t feel fully assured until I’d spent extra time experimenting on my own. The telephonic help was there when I reached out but didn’t always offer proactive guidance. So while I’m mostly satisfied and kind of confident now, a bit more hands-on assistance early on would’ve been appreciated.