Overall good setup, could consider it again despite a minor hitch
The training and onboarding process struck a good balance between what needed to be set up once and what required ongoing effort. Initially, getting acquainted with the software took some detailed sessions that explained the dialer and database very well. The onboarding included clear guidelines and hands-on practice which was helpful. What I found slightly challenging was the ongoing need to adapt to automatic updates; sometimes they introduced changes that required revisiting parts of the training or tweaking workflow steps. Even so, the support team was available for questions, which made the transition smoother day-to-day. Considering this experience, I would probably opt to go through the onboarding again as the depth of training built enough confidence to manage remote workflows effectively, despite the occasional small adjustment needed with new features.