Overall good onboarding but a few features took a while to get
The WFHI training and onboarding process itself was pretty effective, especially considering the complexity of running remote workflows. I was able to get through the basics in a couple of days, but it took me almost a week to get fully comfortable with the database features and the calling tools. The training modules provided good guidance but could have included more examples specific to different industry needs. What held me back slightly was that the dialer sometimes needed manual intervention due to minor bugs, requiring a quick call to support, which was helpful but interrupted the flow. The automatic updates made sure I didn't lag behind new features, which is definitely a bonus. Signing up and payment were hassle-free as well, which helped me start the training quickly. On the whole, the experience was positive but I would have preferred more tailored onboarding materials to reduce the ramp-up time further.