Overall good, but some waiting involved
The sign-up and pre-purchase process was smooth overall, which I appreciated. I found that I needed to repeat a couple of questions to the sales team to get certain clarifications, but they answered well. There was some waiting involved between initial inquiries and receiving full documentation, which could be improved. Once the system was set up, ongoing use has been straightforward. The invoicing and payment flows worked well with no major problems. The training resources were adequate but I did find myself wishing for a slightly more concise format to save time. Telephonic support was helpful when contacted, though it required some patience due to occasional wait times. Despite these minor points, I’m satisfied with the overall experience. The automatic updates and database features function as expected and the dialer tools are easy to operate. On balance, the process felt smooth with a bit of room for improvement in responsiveness and waiting periods. I would not hesitate to recommend this to someone looking for an established remote workflow solution.