Overall frustration with unresponsive support
From the moment I encountered difficulty with the software setup, the lack of responsiveness from the support team became painfully obvious. Attempts to clarify issues over several calls and messages went unheeded for long stretches, leaving me stuck at critical points in the training process. The telephonic support, which should have been the primary assistance channel, either had long hold times or no callback, which was disappointing. This broke the rhythm I needed to establish remote workflows effectively. Another frustration was the billing process, which felt confusing and was followed by delayed or unclear invoicing that complicated payment confirmation. Despite the software having a lot of potential, relying on such poor communication made the entire experience feel quite discouraging. I was hoping to smoothly integrate these tools into my work, but the lack of timely and clear support turned this into a stressful and ultimately unproductive pursuit. It felt like the assistance promised was not in alignment with the actual service I received.