Overall felt okay but explanations varied in clarity
My experience with the training and onboarding process was a bit of a mixed bag. At first, I felt the instructions were pretty clear when setting up basics like the calling tools and getting access to the database. The videos and written materials seemed to cover what I needed explicitly and in a stepwise manner, which helped me get through the initial steps without too much trouble. However, when I reached more advanced features like using the dialer efficiently and managing automatic updates, some parts were less well explained. In particular, I found the live session slightly rushed, and a few technical terms were not broken down for beginners. I had to rely on trial and error for some features rather than feeling confident from the training alone. Despite this, onboarding as a whole did feel decent — I wasn’t confused all the time, and the software was mostly intuitive. I think the process could benefit from a few extra examples or clearer definitions to fill these gaps, but I’m okay with how it turned out overall.