overall felt more like a solo project than guided support
Throughout my experience with this software and its support, I felt like I had to work out most of the setup and troubleshooting on my own. The support was polite enough, but it did very little to guide me through the various steps in a consistent or proactive manner. I had to piece together information from different calls and emails, which made the process slow and sometimes frustrating. The training was minimal, offering only basic instructions that didn’t fully prepare me for using the calling tools or integrating the database into my workflow effectively. The software itself did what it promised once set up correctly, but getting to that point was challenging because I rarely received clear step-by-step help. Sign-up and payment went smoothly, and invoices were generated properly, which was one positive aspect. Automatic updates worked fine without causing interruptions. Still, the overall experience felt like a solo journey rather than a supported one. If you want a product that basically works but requires significant personal effort to figure out, this might suit you. Otherwise, don’t expect much hand-holding in the support process.