overall felt like a waiting game with little follow-up
The entire support experience felt like chasing responses rather than getting fast help. Whenever I reached out, it sometimes took ages before anyone acknowledged my issue and even then, the follow-up was inconsistent. I kept having to call again to push for updates or clarifications about the problem with the dialer feature not working. It felt like a maze where you never know when or if someone will really fix what you reported. The only decent part was the initial courteous tone on calls but that faded quickly with slow actual assistance. Honestly, the responsiveness was disappointing because I expected more prompt service given that this software is meant to support remote working efficiently. Instead, I found myself stuck waiting more than working. That was the main takeaway from the whole thing.