Overall, felt like a slow and repetitive shuffle
The software access was granted eventually but not without repeated waiting periods at various steps. Each time I tried to connect to the dialer or access the database, there seemed to be lag or delays which interrupted workflow. Onboarding was made complicated by the need to repeat setup steps multiple times, something I hadn’t anticipated. Even telephonic support, while reachable, often left me waiting on hold or transferring between different agents which didn't help the pace of things. The automatic updates sometimes caused temporary downtime, meaning I had to pause work altogether. Sign-up and payment processing were reasonably fine, though the overall experience was overshadowed by these repetitive hurdles. I expected a more fluid and seamless start after paying for a service but it felt more like continuous waiting and restarting. Despite a few moments when responses were prompt, the lasting impression was one of sluggish progress rather than smooth access. I suppose no system is perfect but this definitely felt slower than I hoped and not very efficient for day-to-day usage.