Overall felt like a patient wait with some reassurance
I expected the support and communication around WFHI’s training and software to be straight and simple, but it was more nuanced in practice. Initially, I felt uncertain because the phone support wasn’t as fast as I’d hoped and some terminology didn’t match what I was used to, so confidence was low at the start. However, as the days passed and I kept using the calling dialer and database features, I noticed the automated updates working behind the scenes and supporting the process better than I thought. By the time I finished onboarding, I felt reasonably confident about navigating the tools without too much difficulty – a contrast to my initial doubts. The invoicing and payment steps were mostly clear, which also helped settle my concerns. In one phrase, the whole thing felt like a slow build towards understanding, rather than a quick success or failure, balancing some uncertainty with growing assurance over time.