Overall felt like a mixed bag experience
The WFHI software had moments where it was quite straightforward to use, especially the basic dialer and calling tools, which came with simple interfaces and clear buttons. However, when I tried accessing some deeper features like the database management or tweaking the automatic updates options, things weren't so clearly explained. The onboarding was okay, but I found myself clicking around trying to figure out what specific labels meant without much guidance. Even after going through the training material, some steps weren't fully detailed, which made me feel like I was missing something important. On the plus side, the invoicing system was pretty clean and the sign-up process didn’t take long. The support line was responsive, but sometimes even their explanations circled back without really clarifying the issue I had. It left me hanging a little. So in sum, it's a decent platform that works fine once you get used to it, but I think new users might need some patience or additional help to navigate the parts that aren’t as intuitively designed or explained well.