Overall felt fairly clear though a bit unresolved
The whole experience with the sign-up and onboarding procedures felt mostly clear and well-structured, though I had one small reservation regarding the explanation of the database features. The initial documentation provided a good overview, but when I started using the dialer and the database daily, some functionalities weren’t as straightforward as I’d imagined. I appreciate that the automatic updates came in regularly and fixed certain bugs without me having to intervene, which made things smoother. The telephonic support was decent; they answered my questions and walked me through a couple of tricky steps without rushing. However, occasionally I found myself waiting a little longer on calls or not getting all the answers I was hoping for on the spot. The invoicing and payment flow was logical and easy to follow, which I liked because there was no confusion there. In short, the process was mostly user-friendly and the software reliable, but I’d say a more comprehensive introduction or tutorial about the database would really help reduce the small issues that lingered. That would pull the whole experience together better for me.