Overall feeling was disappointment and some confusion
I want to say directly that the training and onboarding did not meet my expectations at all. The experience throughout the days felt disorganized, and the software behaved inconsistently with frequent glitches. I expected a smoother flow, especially because the initial sign-up was fairly simple. However, the day to day use was marred by delays in automatic updates that were supposed to enhance the experience but instead caused more confusion. The calling tools often failed to connect properly, and accessing the database was slower than promised. I will say the telephonic support was somewhat helpful but not enough to change how frustrating the overall process felt. You need to revise how you manage your updates and training rollout because right now it feels frustrating more than supportive for new users.