overall feeling thoda confusing hi rahi
Main customer support ke bare mein batana chahta hoon ki poori process bahut hi disorganized si lagi mujhe. Jab sign-up kiya tab invoice generate ho gaya theek tha, par fir jab kisi issue par contact kiya toh support waale jo steps batate they wo kabhi logically sequence mein nahi hote the. Kabhi pehle call karne ko bola jata toh kabhi email karne ko. Aisa lagta tha ki woh log apne aap ko bhi samajh nahi rahe the ki kis step ko pehle follow karna hai. Dialer aur database jaisi basic features mein bhi kai baar guide karte waqt gap samajh aata tha. Mujhe yeh bhi lagta hai ki training sessions thoda better sequence mein hote toh confusion kam hota. Haan, ek cheez achi lagi ki response time generally theek tha, matlab zyada intezaar nahi karna padha. Bas pura experience thoda patchy raha jo frustrating tha kabhi kabhi.