Overall experience was thoda drawn-out and lukewarm
Jab main sales aur pre-purchase experience ke baare mein sochti hoon, toh mujhe lagta hai ye process thoda lambe samay tak chala, jo mujhe expected se zyada delay aur uncertainty de gaya. Har step pe mujhe khud se bohat saari cheezen samajhni padi, jaise sign-up flow aur payment invoices kaise kaam karte hain, aur ye sab clear hone tak main thodi confused thi. Training aur onboarding bhi itni smooth nahi thi jitni ideally honi chahiye thi, aur mujhe laga support thoda sa slow tha response dene mein. Although sales team ne patient attitude rakha, lekin mujhe fully comfortable hone mein zyada time laga than I would have wanted. Dialer aur calling tools ke bare mein bhi poora structure samajhne mein time laga. Overall, pura experience ek tarah se thoda drawn-out aur lukewarm lag raha tha, matlab ki clarity aur confidence aisa nahi mila jaise expect karti thi.