Overall experience was somewhat time-consuming
The sales and pre-purchase process with WFHI was a mix of satisfactory and frustrating moments. On one hand, the sign-up was fairly straightforward, and I appreciated the clarity of the initial invoicing and payment steps. However, there were quite a few instances where I found myself repeating information or waiting for responses during the account setup and onboarding explanations. The telephonic support was polite but sometimes slow to provide definitive answers, which made the process feel elongated. While the training sessions covered the necessary topics, some parts felt like revisits to earlier points, which added to the duration more than I anticipated. I was expecting a smoother transition from purchase to full product use but found the recurring clarifications took longer than I hoped. In sum, the experience combined competence with occasional inefficiencies that made the whole thing feel more drawn out and repetitive than necessary.