overall experience was frustrating and confusing
My experience with the support and communication was generally disappointing. The labels within the software were inconsistent, which made it difficult to understand what each feature actually did. For example, the dialer section was sometimes called 'call panel' and sometimes 'voice tool', which is confusing when trying to follow tutorials or talk to support. I found the wording in emails and on the dashboard to be unclear and sometimes misleading. When I reached out to support, the responses often repeated the problematic terminology without clarifying, which added to my frustration. The onboarding process did provide some guidance but failed to explain key terms adequately. This left me uncertain about whether I was completing setup steps correctly. Additionally, the invoicing and payment instructions used jargon that was not straightforward. Overall, the experience felt like dealing with software that wasn’t designed with the user’s perspective in mind, leading to unnecessary delays and confusion. I expected support to help clear these issues but instead found that the communication style made the process more complex and frustrating than it had to be.