Overall experience was disappointing and frustrating
The telephonic support I received did not match what I was expecting. I anticipated quicker responses and a more helpful approach to my queries regarding the software’s features. Instead, I found the support to be slow and sometimes disconnected from the actual problems I mentioned. It felt like the explanations were generic and didn’t effectively resolve my issues, especially with the database and calling tools. The onboarding and training materials were somewhat confusing and didn’t prepare me well enough to handle troubleshooting without assistance. The sign-up and payment processes were simple enough, but that alone was not enough to make up for the lackluster support. Automatic updates sometimes interfered unexpectedly with my work, and there was little guidance on how to manage these changes. Overall, the experience left me feeling frustrated and disappointed rather than confident in the software or the assistance available.