Overall experience felt unnecessarily complicated
The entire support and communication experience felt unnecessarily complicated to me. Throughout the onboarding and initial usage of the software, the explanations were often ambiguous or too technical without sufficient clarity. The telephonic support, while polite, frequently gave me vague answers that left me more confused rather than helped. The automated replies sometimes contradicted the human responses, making it difficult to follow instructions effectively. The invoicing and payment process was one of the few aspects handled decently, with clear documentation and timely delivery. However, the lack of consistent, clear communication during training and problem resolution was a significant drawback. I expected smoother explanation and guidance given that this is a paid service, but unfortunately, the whole thing felt like chasing answers rather than getting prompt help. I believe an improvement in clarity and responsiveness would make a real difference for future users.