Overall experience felt frustrating and disorganized
I found the support and communication to be lacking a sensible order, which made the whole process feel quite frustrating. The sequence of instructions given wasn’t always logical, and at times I had to ask the same questions repeatedly or clarify details that should have been obvious earlier on. On the positive side, I will grant that the staff were generally polite and tried to help, but that kindness wasn’t enough to make up for the disjointed flow of information. There seemed to be confusion about basic steps, which delayed resolving my issue longer than necessary. This gave me an impression that the system as a whole could benefit from better structuring and clearer communication guidelines. As it stands, the whole thing felt scatterbrained rather than streamlined, which made relying on support much less efficient than I had hoped for.