Overall experience felt confusing and unclear
From the moment I approached WFHI for their software and training services, the entire pre-purchase communication left me feeling quite confused and uncertain. The sales process did not clearly explain how the billing would actually work relative to the hours that a user might work in practice. This made deciding whether it was the right fit quite difficult. Even the initial onboarding instructions felt vague at times, especially around database features and the calling tools; I often found myself wondering if I was missing some important step or detail. The payment and invoicing explanations were also not as transparent as I would have expected, leaving room for doubt and guesswork. While I will grant that the actual software once installed seemed functional, the lack of clarity beforehand made everything feel unnecessarily complicated. Telephonic support was available but did not compensate for this preliminary lack of guidance since I had many questions that it did not sufficiently address. Overall, the experience from sales through to sign-up and early usage felt far from straightforward or helpful, making me hesitate about continuing to use the service.