Overall experience felt balanced but a bit slow
The whole process of inquiring about WFHI software and making the purchase felt balanced but somewhat slow. I experienced a bit of repetition during the preliminary calls, where some information was repeated possibly for clarity but it added to the waiting time. On the other hand, the payment and invoicing were handled efficiently once the formalities were clear. The training sessions were detailed enough without being overwhelming, which I appreciated, though I wished the onboarding flow was a little quicker. The telephonic support was pleasant every time I called but sometimes I had to wait more than expected for a response. All in all, the process wasn’t frustrating, but there is space for improvement in minimizing delays and making each step feel a bit more seamless. It was definitely workable and gave me a fair amount of confidence in using the software going forward.