Overall disappointed with access and support
I am quite disappointed with how unresponsive the support team was when I faced issues accessing the software. Right from the beginning, I encountered login problems but the responses to my calls and emails were slow and often unhelpful, causing frustrating delays in setup. It felt like the onboarding process was not fully supported on their end, leaving me stuck trying to figure things out without guided assistance. The dialer tools and database features were supposed to be major benefits, but I could not even get them properly configured due to lack of timely help. When automatic updates rolled out, they seemed to complicate matters rather than ease the workflow, which added to the challenge. Moreover, the payment and invoicing system was confusing with delayed confirmations. This lack of responsiveness and guidance made the entire experience disappointing enough that I had to stop attempting further use of their software.