Overall clear explanations but lacking detailed examples
I appreciated how the support team took time to explain the software's features and workflows clearly over the phone. Each module was carefully described, which helped me understand what to expect. The call was patient and thorough, and any questions I had about using the dialer or updating the database were addressed. Where it fell a little short was in the lack of concrete illustrations or use cases during training calls; I felt some practical demonstrations could have been included to make things more relatable. Also, the onboarding flow was well-paced but sometimes assumed a bit of prior knowledge which slowed down my grasp of certain steps. Nevertheless, the priority assistance line was available whenever I needed clarifications on invoicing or payment procedures, which was reassuring. Automatic updates were communicated clearly and I was never caught by surprise. Overall, I felt well supported but think a few more real-world examples during training would have completed the picture better.