overall, clear enough but not very polished
The telephonic support was okay, they explained the features and answered my questions but sometimes their explanations were a bit too technical or just rushed through in a way that left me wanting more clarity. I liked that they were available when I needed them but the communication felt informal and sometimes inconsistent. It was comfortable to talk to them, they were friendly which made the experience better but still, I felt a few times like I was only half-understanding important aspects of database syncing or the dialer automation. Overall, it was a solid enough experience but not something that felt very polished or professional all the time. I appreciated the effort but think they could improve the clarity and depth of explanation to help new users feel more confident from day one.