5 out of 55 of 5Verified purchaseSupport and communication
Overall clear communication with just a tiny hiccup
The communication through support was generally clear and well-labelled, which made navigating the training and software much easier. I especially appreciated how the steps in the onboarding flow were explained. However, there was a little moment where the wording around the automatic updates was a bit confusing, and I had to ask twice to fully understand how they worked within the workflow. That aside, the telephonic help was prompt and the staff spoke in simple, easy language. It felt quite smooth overall, just with that one minor reservation around certain terms that could be clearer.