Overall better but one thing stood out
Having experience with some other remote workflow software, I found WFHI's billing and payments mostly straightforward and clear in comparison. The invoicing process was usually on time and matched the service usage without surprises. I appreciated their use of automatic updates that helped keep the software current without me doing much. However, where they stood out was in how telephonic support helped clarify billing questions promptly, which I haven't seen uniformly elsewhere. The sign-up and payment flow was smooth and didn't make me jump through hoops, which made a difference. The only reservation I had was that some terminology used in the invoices was a bit technical and took extra time for me to understand fully. So while the system was better overall, this one part required repeated calls to the support team. Still, I value the warm but professional assistance I received, and that makes a big difference in managing these operational tasks remotely. I believe many users will find this billing and payment experience reliable enough to incorporate into their workflow without hassle, especially if they appreciate a helping hand when needed.