Overall average: too much repetition and waiting
My experience started promising enough during the sign-up process, which was straightforward but then began to bog down in repetitive explanations when discussing the software's calling tools and the dialer. Multiple sessions seemed to cover the same information, frustratingly consuming time without enhancing my understanding significantly. The onboarding flow also involved several waiting periods, particularly when software features were being updated automatically, which slowed down my access to the database feature crucial for workflow. While the telephonic support was generally available, response times could be lengthy and added to the growing impatience. Payment and invoicing were handled more efficiently, with all documents received promptly. Despite the initial potential, the frequency of repeated information and intermittent pauses during training overshadowed some helpful aspects. In conclusion, my impression is quite neutral — not negative enough to dismiss it entirely, yet not smooth or efficient enough to warrant enthusiasm due to those avoidable delays and redundancies.