Overall a solid experience with a smooth curve
When I signed up, I hoped the training and onboarding would just let me start using the dialer and database quickly, but it actually took a bit longer than expected. The training sessions were comprehensive, more than I anticipated, which was good and bad. On the one hand, it covered lots of useful stuff like managing contacts and customizing call workflows, which I hadn't thought about in detail before. On the other hand, I found myself waiting between sessions and sometimes feeling like some parts went into more depth than I needed right away. I guess that’s just part of the process though, since the software is pretty flexible and requires some learning to handle well. By the end, the onboarding did feel quite thorough, and the initial uncertainty I had started to fade. Overall, the whole training course left me feeling better equipped than I initially expected, even if I had started out hoping for something more straightforward. It wasn't perfect because of the pacing, but I would say the experience was solid and gave me confidence in using the product moving forward.