Overall, a pretty frustrating support experience
I ran into an issue with the dialer tool early in the week, and immediately reached out to support hoping for quick guidance as I had a tight schedule that day. Initially, the phone lines took a while to connect which was a bit disheartening, and when I finally spoke to someone, the explanation felt scripted and didn’t fully address the software’s glitch I was facing. They promised a callback with more technical help but that never came within the timeline they mentioned. After several attempts to follow-up, the responses were sporadic and didn’t provide the clarity I needed to resolve the calling feature problem. It seemed like communicating through email took even longer and was less effective for troubleshooting. Eventually, I was able to sort some issues out myself by exploring the database feature and checking online resources, but the lack of proactive support left me feeling quite unsupported. In essence, the whole experience felt like being passed around without real help, which was discouraging when I needed reliable assistance promptly.