Outcome was useful, though setup required personal grit
My experience with support and communication was a bit of a mixed bag. At first, when I was trying to set up the database and understand how the automatic updates integrated with my use, I found the documentation somewhat lacking, which meant I had to figure out a lot on my own. The telephonic support was available but sometimes took a decent amount of time to address the questions I had about using the dialer. It wasn’t a seamless process; I spent more time exploring than I anticipated. However, in the end, I managed to get the system running well, and the calling tools worked as I needed them to. The database feature helped streamline part of my workflow significantly, and sign-up and payment processes went smoothly even if they took a bit of effort to initiate. So while the experience required patience and self-motivation, the result was positive enough that I feel the investment was worthwhile.