Outcome was usable system but communication caused confusion
After going through the entire sales and pre-purchase process, I can say that I ended up with a functioning system, including the software, calling tools, and training. However, the clarity in communication throughout was inconsistent. The initial explanations about the software's features and the invoicing procedures often lacked detail and sometimes were quite vague. This left me unsure about aspects like how automatic updates would be managed and how responsive telephonic support really was before I purchased. The sign-up and payment steps were relatively smooth, but without sufficient explanation, these didn’t inspire much confidence. Several times, I found myself needing to call for assistance to understand the onboarding flow and database functionality, which ideally should have been clearer. Despite these communication shortcomings, the product itself worked adequately once set up. The support team responded when contacted, though without much initiative to preempt issues. Ultimately, the outcome was a toolset that met basic needs but could have been more straightforward to adopt if the explanations and guidance had been more thorough from the start. I believe this inconsistency in information delivery somewhat hindered the initial user experience for me.