Outcome was slow setup despite decent training
The onboarding training started well enough with clear instructions and a helpful interface for setting up the calling tools and database. I appreciated the structure they had for going step-by-step through the software features, which should have made everything smooth. However, when I encountered some issues logging into the dialer and syncing my database, the process didn’t go as smoothly as expected. The system occasionally froze and I had to restart multiple times. Support was reachable but the telephonic assistance felt quite slow and not very prompt in resolving my concerns quickly. I felt left waiting sometimes longer than I had anticipated. Eventually, I was able to get through to a resolution, but the overall friction left me feeling a bit discouraged about how things unfolded. I understand with complex software, things can go wrong initially, and the training did help me understand the system better. But the outcome—fully functional access and confidence in the software—took more time than I hoped, and the delays affected my experience.