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WFHI review

Outcome was satisfactory despite some confusing labels

3 out of 53 of 5Verified customerTraining and onboarding

Outcome was satisfactory despite some confusing labels

During the onboarding, I noticed the initial steps were pretty straightforward, but as I proceeded, some of the wording in the dashboard confused me. For example, certain tabs didn’t clearly indicate their function, which made it harder to navigate without looking back at the instructions. The training videos helped, yet at times it felt like the terms used internally didn’t match what was on screen, causing a bit of a mismatch in expectation. However, once I got past these initial hiccups, the system started to feel more intuitive. The onboarding flow could improve by clarifying these labels and streamlining terminology. Overall, I ended up understanding most processes, but it took more effort than I had hoped, and I wouldn’t say the experience was seamless. This mixed feeling means I consider the training and onboarding adequate but not exceptional, hence my three-star rating.

Sunil Pankaj ShuklaJharkhand, IndiaExperience: Published:
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