Outcome was okay, but more self-help needed
The training and onboarding sequence started quite straightforward with an overview and initial setup guidance, which was good. After that, I found myself having to puzzle out a lot of the finer points about the database and calling tools by trial and error or looking up the online resources. The training did cover the basics clearly, but for more detailed or complex features, I felt the material was lacking or not very interactive. I had to spend additional time on my own figuring how the automatic updates affected the software and experimenting with the dialer settings. Support was reachable but not always immediately helpful, so I couldn’t rely on quick answers to every question. At the end of the day, I managed to get the workflow running, though it took longer than expected and was more self-driven. I wouldn’t say it was a failure, but I do think the service expects users to take initiative beyond the structured training and that might not suit everyone. So the outcome is workable but with some reservations about the support and material depth.