Outcome was mixed due to confusing labels despite some clear instructions
The training experience had its ups and downs, particularly when it came to the wording and labels inside the platform. On one hand, the onboarding videos and initial calls clearly explained what to expect from the software and the general workflow setup was useful. However, some of the terms used in the menus and features were confusing, which made navigating the database or using the dialer sometimes frustrating. It felt like the interface assumed a certain prior knowledge that I did not have, so I had to guess what some buttons meant. In contrast, the automatic updates and support calls helped clarify those doubts later on. Overall, I managed to understand enough to use the software effectively, but the inconsistent labeling meant it wasn’t entirely smooth. I would say the outcome was positive enough to keep going, but with some reservations about that early confusion.