Outcome was mixed compared to previous software
I switched to WFHI software hoping for better remote workflow management compared to what I had used before. The onboarding flow was about average; setting up the database was straightforward but not intuitive in all respects. In comparison, my earlier software had a more direct sign-up and invoicing process, which I found smoother overall. On the plus side, the dialer integration worked consistently throughout the week, and automatic updates ran quietly in the background without issues. However, I noticed that telephonic support was available but sometimes took longer delays than I expected. The calling tools' features met most of my requirements, but some key functions were less accessible compared to my old system. Training was good initially but didn’t cover some practical day-to-day hurdles that emerged later. The payment process was straightforward and clear, which I appreciated. Overall, WFHI software did what I needed in many areas but lagged in a few, and I feel both systems had their strengths and weaknesses, so my experience is balanced rather than clearly better or worse.