Outcome was delayed and frustrating despite efforts to help
I expected to get timely responses during the inquiry and sign-up phases but found the responsiveness lacking overall. Despite multiple attempts to clarify invoicing questions and confirm payment methods, the follow-up communication was slower than I considered acceptable for a paid service. Onboarding instructions were sent in bits which made it difficult to keep track of progress and delayed regular use of the database and calling tools. I did receive sporadic telephonic support but the availability seemed limited and sometimes I was passed around before getting connected to someone who could actually assist. While I appreciate that the software updated automatically, the process was occasionally unclear and seemed to cause minor interruptions which added to the frustration. The payment process itself worked in the end but with unnecessary delays that could have been avoided with better communication. Overall, my experience led to a slower start than desired, and I do not feel the support responsiveness met the standards one would expect given the cost and promises at signup.