3 out of 53 of 5Unverified experienceSupport and communication
Outcome was decent but wording left me confused
The support I got was okay overall but sometimes the way they explained things felt a little off to me. It wasn’t that the help was bad, but on a few calls I had to ask multiple times what they meant, especially about using the database features. Labels on the software sometimes didn’t match up with what support described, which made me hesitate. I guess maybe they assumed I was familiar with some terms, but that wasn’t always the case. In the end, I managed to get the answers I needed though it took longer than I expected. So the result worked out, but clearer wording would have saved me some trouble.