Outcome was a failed purchase process
I attempted to complete the sales and pre-purchase process with WFHI but encountered issues that prevented successful completion. During sign-up, an error occurred that the online system did not resolve automatically. Attempts to reach customer service for help were met with delayed responses which did not resolve the problem quickly. As a result, the purchase could not be finalized on time. The process lacked clear guidance or fallback options for resolving errors when things went wrong. There was no immediate communication about next steps or alternative methods to complete the payment or registration. Due to these issues, I was left uncertain about whether the software access would be granted. Follow-up emails were inconsistent and did not confirm the purchase status. Ultimately, these complications led me to abandon the transaction. The outcome was that the purchase process failed completely, and I did not receive access to the product or related training. This experience contrasts sharply with what I expected when initiating the sales process. I therefore cannot recommend the flow as it currently stands because it does not accommodate error handling or customer support efficiently.