Outcome: The support steps didn't work well
When I first signed up, the invoicing process was fairly straightforward and I appreciated that part. However, after that, the communication and support steps seemed disorganized. I contacted the helpline to clarify my doubts about using the dialer tool, but the instructions given were confusing and felt out of sequence. They first explained features that I had not even accessed yet, which left me unsure about what to do next. Later, when I tried to follow their guidance on the database functionality, it did not align well with my workflow. I also experienced delays in telephonic support which made it hard to get timely answers. Ultimately, the support communication led to a lot of back and forth without a clear resolution. So while the initial invoicing and payment process worked fine, the subsequent support did not seem to be structured in a way that helped me use the software efficiently.